Support options on Azure

Ubuntu Pro

Ubuntu Pro with Support outlines the support options available on Azure. Ubuntu Pro purchased through the Azure marketplace does not include 24x7 SLA-backed support by default. Additional support is available through either:

• Private offers

• Ubuntu Pro tokens

Contact azure@ubuntu.com for additional support options on Azure.

An Ubuntu Pro subscription also provides access to our Knowledge Base which is a repository of technical documentation, how-to-guides, and tutorials on Canonical products.

Azure support

Technical support for Azure is available for those with a support plan.

Public Bug Tracker

The Canonical Public Cloud (CPC) team maintains a bug tracker for all cloud images. If you find a problem with a cloud image you can file a bug.

When creating a bug:

• Describe the issue

• Provide a reproducer

• Include the Azure marketplace image URN (publisher:offerID:planID:imageVersion) that is affected

While CPC regularly triage bugs, support here is best effort.