Getting help

You might occasionally run into problems – this is normal and expected! We will do our best to help.

Directly on GitHub issues

Each issue should contain a description of the task to be completed, and some suggestions for how you might want to tackle it if there are several options. You can always leave a question on an issue to ask for more information if there is something missing or some clarification if the issue is confusingly presented.

If you have not been able to work on the issue for a while, please leave a comment on it. This helps us know if you intend to complete the task, and to reassign the task to someone else if you know you will not be able to finish it.

If you want help from another contributor, that’s also fine! Leave a comment describing the problem you’re facing and what help you need to resolve it.

Help with your submission

Your pull request will be assigned a reviewer from among the repository maintainers. You can contact them by leaving a comment on your own PR – you can also “ping” them in that comment to send them a notification by using @<their username>.

Community forums

For more general questions about Ubuntu Server, you’re welcome to create a post on the Ubuntu Server forum.

You can also use the Canonical Open Documentation Academy (CODA) forum, which is the hub for questions about documentation specifically. It includes our Getting started guide and links to our weekly Documentation office hours, alongside meeting notes, updates, external links and discussions.

Synchronous chat

For more interactive chat, the documentation team can be found on Matrix.

Calendar

Subscribe to the Documentation event calendar. Not only does this include the Documentation office hours, it will also include any other discussion or training events we organise.