How to report abuse¶
Ask for Defender help¶
Matrix users that see offensive, inappropriate, or CoC-violating content, can help the Operations team by reporting it. Defenders can help with this type of task and they can protect all official Ubuntu rooms. If you need a Defender:
Join the Ubuntu Matrix Ops room
Send a message in this room asking Defender’s help and pointing to the room where action needs to be taken, for example:
!defenders please help in room #discuss:ubuntu.com
Adding !defenders before your message triggers a notification to all the Defenders in the Ubuntu homeserver and can be used in any room.
Ask for moderation help and advice¶
When a Matrix user witnesses behavior that is not obvious spam, inappropriate, or breaching the CoC, a moderator might be needed. Moderators observe situations, de-escalate when possible, and intervene when necessary. If you need the help of a Moderator:
Click on the name of the room from the top bar of your Element client.
From the dropdown, select People and click on it.
A panel will open on the right side of your Element client, with a list of users.
Look for users that have “Mod” next to their name. If you see none, you can reach out to users that have “Admin” next to their name.
Select the moderator or administrator you want to contact, and click on the user name.
The panel changes to the particular user; from Options, select “Message”.
Contact the Matrix Council¶
If you need to escalate an issue or reach out to the Matrix Council, refer to Contact the Ubuntu Matrix Council.
Further reading¶
To learn more about moderation and Matrix in general: