Support options on AWS

Ubuntu Pro on AWS

Ubuntu Pro provides numerous support options. Please see the Pro page for more details.

Canonical support

Purchasing Pro through AWS provides a convenient mechanism for getting access to the above features using a unified billing portal. However, Ubuntu pro images published under the Canonical Group Limited marketplace account or launched through the EC2 console does not include phone support. If you would like to receive 24/5 or 24/7 phone support you can do so with the following options.

• Private offers for marketplace listings

• Ubuntu Pro tokens

Ubuntu Pro tokens cannot be purchased through unified billing, but it offers flexibility in where you deploy Pro. For instance, it can be used to provide Pro entitlements on on-premise or hybrid cloud deployments.

To purchase phone support please reach out to aws@canonical.com.

Amazon front line support

Canonical and Amazon collaborate on publishing Ubuntu Pro images through the Amazon Web Services marketplace. Users of these images are able to get support directly through the AWS support portal.

Public Bug Tracker

The Canonical Public Cloud (CPC) team maintains a bug tracker for all cloud images. If you find a problem with a cloud image you case file a bug. When creating a bug please describe the issue, provide a minimal reproducer, and ensure you include which AMI you see this issue on. CPC regularly triage issues but note that support here is best effort.